FAQ's
Whether you're looking for your next signature scent or want to know more about our products, you'll find the information you need below. If you still have a question, our team is always happy to help.
Mughal Fragrance — Legacy in Every Drop.
1. What is Mughal Fragrance?
Mughal Fragrance is a premium fragrance brand offering high-quality perfumes inspired by some of the world's most loved fragrance profiles. Our goal is to make luxurious, long-lasting fragrances accessible without compromising on quality.
2. Are Mughal Fragrances original perfumes?
Our fragrances are inspired by popular designer and luxury fragrance profiles. They are independently produced by Mughal Fragrance and are not affiliated with or manufactured by the original designer brands.
3. How long do Mughal Fragrances last?
Our fragrances are formulated for excellent longevity. Depending on the fragrance, skin type, weather, application, and other factors, you can typically expect 8-9+ hours of wear.
4. How much perfume oil do your fragrances contain?
Our fragrances are made with a high concentration of premium fragrance oils, (oil concentration more than 30% - 35%), designed to provide strong projection and lasting performance.
5. Are Mughal Fragrances suitable for men and women?
Yes. We offer fragrances for men, women, and unisex preferences. Each product page provides information to help you choose a fragrance that suits your style.
6. Where are Mughal Fragrances made?
Our fragrances are carefully developed and presented under the Mughal Fragrance brand, with a focus on quality, performance, and an exceptional fragrance experience.
Orders & Products
1. What size are your perfume bottles?
Our standard perfume bottles are 50ml, (however samples are also available), unless another size is specifically mentioned on the product page.
2. Do you offer testers?
Yes. We offer tester options for customers who want to explore fragrances before purchasing a full-size bottle. Availability may vary.
3. Can I choose a tester fragrance?
Tester options and available fragrances are displayed on the relevant product page.
4. Can I order multiple fragrances together?
Yes. You can add multiple fragrances to your cart and place them in a single order, subject to availability.
5. Do you provide gift packaging?
Selected orders may include a luxury gift box and complimentary items depending on the current offer. Please check the product page for the latest offer.
Shipping & Delivery
1. Do you deliver across Pakistan?
Yes, we offer delivery to locations across Pakistan where our courier partners operate.
2. How long does delivery take?
Delivery times depend on your location and courier service. An estimated delivery (3 - 5 working days) or a timeframe will be provided during the ordering process.
3. How much does shipping cost?
Free shipping is provided for orders above Rs. 3000. A shipping charges of Rs. 250 is applied for orders below Rs. 3000.
4. Can I track my order?
Yes. Once your order has been dispatched, tracking information may be provided so you can monitor your shipment.
5. What if my order is delayed?
If your order has exceeded the expected delivery timeframe, please contact our customer support team with your order number so we can assist you.
6. What if I entered the wrong delivery address?
Contact us as soon as possible after placing your order. If the order has not yet been dispatched, we may be able to update the address.
Payment & Cash on Delivery
1. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available for eligible orders within Pakistan.
2. What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and current payment options.
3. Do I need to pay anything before delivery when using COD?
For eligible COD orders, payment is generally collected when the order is delivered. Any applicable conditions will be shown during checkout.
Returns, Refunds & Exchanges
1. Can I return a perfume after opening it?
For hygiene and product-safety reasons, opened or used fragrances may not be eligible for return unless the product is defective, damaged, or otherwise covered by our return policy.
2. What if I receive a damaged product?
Contact our customer support team as soon as possible and provide clear photos/videos of the product and packaging. We'll review the issue and guide you through the next steps.
3. What if I receive the wrong product?
Please contact us immediately with your order details and photos of the product received. Our team will investigate and assist you according to our return/replacement policy.
4. How do I request a return or refund?
Contact our customer support team with your order number and details of the issue. Our team will explain the applicable process and requirements.
5. How long does a refund take?
Refund processing times can vary depending on the payment method and circumstances of the return. Our team will provide the relevant details once your request has been reviewed.
Fragrances & Performance
1. How long do Mughal Fragrances last?
Our fragrances are designed for excellent longevity. Performance can vary depending on skin type, weather, application, and individual body chemistry, but many of our fragrances can provide 8-9+ hours of wear.
2. How should I apply perfume for better longevity?
Apply perfume to pulse points such as your wrists, neck, behind the ears, and inner elbows. You can also lightly spray it onto clothing from a suitable distance.
3. Why does the same fragrance smell different on different people?
Fragrance interacts with your individual skin chemistry, body temperature, and environment. As a result, the same perfume can develop slightly differently from person to person.
4. How do I choose the right fragrance?
Consider the fragrance family and notes you enjoy, such as fresh, woody, sweet, spicy, floral, oud, or oriental. You can also explore our individual product descriptions for guidance.
5. Are your fragrances suitable for everyday wear?
Absolutely. Our collection includes fragrances suitable for everyday wear, work, date nights, events, weddings, and evening occasions.
Customer Support
1. How can I contact Mughal Fragrance?
We're always happy to help! For questions about fragrances, orders, delivery, returns, or anything else, you can reach us through:
📧 Email: fragrancemughal@gmail.com
💬 WhatsApp: 0319-4908360
📸 Instagram: @mughal.fragrance
2. I have a question that isn't answered here. What should I do?
We're happy to help. Contact our customer support team and provide as much information as possible so we can assist you quickly.
3. Still have questions?
We're here to help. If you couldn't find the answer you're looking for, get in touch with the Mughal Fragrance team and we'll be happy to assist you.